1. Introduction

EngineIQ Pty Ltd ("EngineIQ", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our products and services, including Broker Toolkit Pro and its associated mobile and web applications.

2. Information We Collect

2.1 Personal Information

Name and contact details (email, phone number)

Business and employment information (brokerage details)

Account credentials and authentication tokens

Communication history (messages, chat logs, reminders)

2.2 Usage Data

IP address, browser type, and device information

App activity, feature usage, and crash reports

Date/time of access and interaction logs

2.3 Optional Data

When authorised, we may also collect uploaded files, lender documents, and client records.

3. How We Use Your Information

We use collected data to provide, secure, and improve our services, comply with regulations, and communicate with users.

4. Data Storage and Security

All data is stored securely using Supabase and Azure cloud infrastructure with encryption in transit (TLS 1.2+) and at rest (AES-256).

5. Data Retention

We retain user data only as long as necessary for legal, regulatory, and operational reasons. Users can request data deletion anytime.

6. Account Deletion and Data Export

Users can export or permanently delete their accounts within the app under Settings → Privacy.

7. Third-Party Services

Trusted third-party providers include Supabase, Azure, and OpenAI. All are compliant with APP and GDPR standards.

8. Cookies and Tracking

Our web app uses cookies for session management and analytics. Users can disable cookies via browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years old.

10. International Data Transfers

When data is processed outside Australia, equivalent safeguards are applied under the Privacy Act 1988 (Cth).

11. Your Rights

Users can access, correct, or delete their data, withdraw consent, or file complaints with the OAIC.

12. Contact Us

EngineIQ Pty Ltd

Website: https://engineiq.com.au

Support: https://engineiq.com.au/support

Email: [email protected]

Last Updated: 18 November 2025