1. Overview 

Welcome to the EngineIQ Support Centre. Here you can find contact information, troubleshooting steps, and assistance for Broker Toolkit Pro users across web and mobile platforms.

2. Contact Details 

Email: [email protected] 
Website: https://engineiq.com.au 
Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (AEST) 
Address: Brisbane, QLD Australia 

3. Common Issues & Solutions 

Login or Authentication Problems 

• Ensure your credentials are entered correctly and that your account is active. 

• If using Google or Apple sign-in, verify your connected identity provider. 

• Clear cached credentials or reinstall the app if persistent errors occur. 

API or Data Sync Issues 

• Verify stable network connection and API endpoint accessibility. 

• Confirm the app is using the latest version via your app store. 

• Data syncing delays are typically resolved within 5 minutes. 

App Crashes or Freezes 

• Restart the device and ensure latest version is installed. 

• For Android: clear cache and data through app settings. 

• For iOS: reinstall the app if crash persists after update. 

Billing and Subscription Queries 

• Billing and renewals are managed directly via App Store or Play Store. 

• To cancel or modify subscriptions, visit your account settings within your respective store. 

Account Deletion or Data Export 

• Open the app → Settings → Privacy → Delete My Account / Export My Data. 

• Requests are processed within 30 days per privacy compliance requirements. 

4. Technical Support Channels 

You can reach our technical support team through the following channels: 

• Email: [email protected] 
• In-App Chat: Broker Toolkit Pro → Settings → Contact Support 
• Knowledge Base: https://engineiq.com.au/support 

5. Feedback and Feature Requests 

We welcome user suggestions. Send ideas or improvement requests to [email protected]. 

6. Service Updates 

We regularly release updates for improved performance and security. Enable notifications to stay informed about new features and system improvements. 

EngineIQ Pty Ltd 
Website: https://engineiq.com.au 
Support: [email protected] 
Last Updated: 18 November 2025